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Privacy Policy

Last updated: May 2026

1. Information We Collect

Account information: username, email address, password hash, verification status, age-confirmation status, and account settings.

Conversation and character data: chat messages, session history, memories, character cards, character settings, public/private visibility settings, feedback, and related metadata.

Generated media and device data: image prompts, generated-image records, TTS settings, haptic preferences, haptic scripts, device connection status, and related usage records when you use those features.

Billing and usage data: Patreon account link, subscription tier, credits, credit transactions, GPU usage, hosted-provider token usage, and service limits.

Discord integration data: Discord account links, user IDs, server or channel IDs, linked characters, Discord conversation messages, and trial usage when you use the Discord features.

Technical data: authentication cookies, request metadata, error logs, rate-limit data, and security or abuse-prevention records.

2. How We Use Information

  • To operate Vexoria, including chat, memory, characters, media, haptics, and Discord features
  • To route AI requests according to your selected provider/privacy mode
  • To manage accounts, login sessions, email verification, billing, credits, and subscriptions
  • To enforce safety rules, prevent abuse, debug issues, and protect the service
  • To improve AI behavior only when you opt in to training-data collection
  • To communicate service changes, security issues, and account-related notices

We do not sell your personal data or share it with third parties for advertising.

3. AI Provider Privacy Modes

Vexoria supports different AI routing modes. Your choice affects where conversation text is sent for generation.

  • Private only: chat text is routed to Vexoria's private GPU path and is not sent to OpenRouter for chat generation.
  • Hybrid: Vexoria tries the private GPU path first and may fall back to OpenRouter when private capacity is unavailable.
  • Hosted only: chat text is sent to OpenRouter for hosted model generation.

Some private GPU infrastructure may still run on third-party compute providers such as RunPod. Hosted providers process submitted prompts and responses under their own policies.

4. Training Data (Opt-In Only)

Training-data collection is disabled by default. If you opt in, Vexoria may store selected prompt and response examples, quality metadata, model information, session references, and character references for review and model-improvement workflows.

  • Optional: you can enable or disable it in your profile.
  • Revocable: disabling it stops future collection.
  • Limited: we remove direct account identifiers where practical, but training examples may retain internal metadata needed for review, safety, and debugging.

5. Third-Party Services

We use service providers to operate Vexoria. Depending on the features you use, data may be processed by:

  • Patreon for payment, membership, and subscription status
  • OpenRouter for hosted AI model generation when selected or used as fallback
  • RunPod for GPU infrastructure used by AI, media, or related workloads
  • Resend for account and service email delivery
  • Discord for Discord account linking and Discord bot interactions
  • The Handy / handyfeeling.com for Handy device control and script hosting when you use Handy features
  • Google Fonts for loading web fonts on some pages

Each provider handles data under its own privacy policy. We send the data needed to provide the feature you choose, such as prompts to an AI provider, Discord message content to the Discord integration, or haptic script data to Handy hosting.

6. Public Content

If you make a character, image, profile element, or other content public, other users may view, use, favorite, copy, export, or interact with it through the service. Public content may be indexed, ranked, featured, moderated, or removed according to our Terms of Service.

7. Data Retention and Deletion

Chat history, characters, generated media records, preferences, and integration records are kept while your account is active unless you delete them or delete your account. You can export your data and delete your account from your profile.

Some records may be retained after account deletion where needed for billing, security, fraud prevention, abuse investigation, legal compliance, backups, or service integrity. Where practical, retained records are de-identified or disconnected from your account.

8. Your Rights

Depending on where you live, you may have rights to access, export, correct, delete, restrict, or object to certain processing of your personal data. California, EEA, UK, and other privacy laws may provide additional rights.

You can use profile tools for export and deletion, or contact us for privacy requests.

9. Data Security

We use reasonable safeguards such as HTTPS, password hashing, HTTP-only cookies, access controls, rate limiting, and operational monitoring. No online service can guarantee perfect security.

10. Cookies

We use essential cookies for authentication and session security. We do not use advertising cookies.

11. Children's Privacy

Vexoria is for adults only and is not intended for anyone under 18. We do not knowingly collect personal information from minors. If we learn that a minor created an account, we will delete the account and associated personal data where required.

12. Policy Changes

We may update this Privacy Policy from time to time. We will notify users of material changes by email, in-product notice, or another reasonable method.

13. Contact Us

For privacy questions or requests, contact us at:

privacy@vexoria.me